Call: 800-277-3117

Fax: 800-277-3117

Order Online: www.databasecreations.com

• We accept MasterCard, VISA, DiscoverCard, and American Express.
   
• Saturday delivery is available for US orders only. Please add $15.00 to your order.
   
• Purchase Orders accepted from Fortune 500, Government, Education, State and Local municipalities in the United States only.

Database Creations understands that sometimes products do not fit the needs of our customers for one reason or another. Therefore, when returning products, we ask that you follow the steps outlined below in our return policy.

Most of our products include a 30-day money back guarantee. This gives you time to test the product to see if it meets your needs. If it does not, you may return it within 30 days of receipt for a refund of the purchase price. All returns are subject to a 10% restocking fee. No returns are accepted after the 30-day period. We will gladly exchange damaged materials. Any products returned that were paid for using an American Express credit card are subject to a 5% return fee.

Most product problems can be resolved with a phone call to our technical support department. Tech support phone numbers and contact information can be found in the documentation included with your product. If tech support cannot resolve the problem, a product exchange may be the solution. Call a Database Creations Customer Service Rep. at 800-277-3117 who will help you find a product that will better suit your needs.

In the event tech support or an exchange will not correct the problem, you need to obtain a valid Return Merchandise Authorization (RMA) number to return the product.

Returning Products

• The 30 day return period begins on the date the product was received. We have a 30-day money back guarantee for most software products and hardware. Please refer to additional information below on products that can/cannot be returned.
• Shipping and Handling charges are not refundable
• Have your invoice number ready
• Call a Database Creations Customer Service Representative to receive your RMA number or email us at sales@databasecreations.com
• RMA numbers must be clearly visible on the outside of the box the items are shipped in.
• Return the product by some trackable method, such as UPS or FedEx

Returns will NOT be accepted unless identified
with a valid RMA number!

Reason for Return

We would like to know why you are returning the product. We develop many of our products based on customer requests and needs. Knowing what you want in a product helps us develop better products for our customers. We may also be able to suggest a different product that will better suit your needs. If you would like to exchange a product, any price difference will either be refunded or charged to your credit card or billing account.

Products MUST be returned in resalable condition

• Your returned package MUST contain ALL original material. This includes product boxes, disks/CD's, manuals, and registration forms. Advertising inserts do not need to be returned.
• Please do not write on the original manufacturer's label, packaging or manuals.
• Include a copy of your invoice and the reason for the return.
• The RMA number must be clearly visible on the outside of the box the items are shipped in.
• Pack products securely in an external carton and return by a reliable, trackable method such as FedEx, UPS, Airborne Express, DHL.
• Downloaded software being returned requires a signed software return letter.

Restocking Fees and Rejected Returns

• Restocking fees may apply if the product(s) do not meet the return policies stated above.
• With damaged product(s), we reserve the right to refuse shipment and/or charge a restocking fee.
• Any item returned without a valid RMA will be refused or returned.
• Any item returned beyond the 30-day return period will be refused or returned.

Software*

Most software products, unless otherwise noted on each individual product page, include a 30 day money back guarantee. Please read the return policy for each product on its individual product page.

Should you need to return a  software product purchased from Database Creations, Inc., a refund of the purchase price of the product will be refunded to the purchaser if the product is returned within 30 days of delivery of the product and in saleable condition with original packaging. Shipping charges are not refundable. If the product is not returned in saleable condition, a 10% re-stocking fee will be charged. The purchaser is responsible for any shipping charges incurred in returning the product to Database Creations, Inc. Returned merchandise should be shipped using some trackable method such as UPS or FedEx. Please call for an RMA before returning items to us.

Downloaded software requires a software return letter to be completed and returned prior to issuing a credit.

Keystone Learning Systems Training DVD's

Keystone Learning Systems offers a 15 day refund or exchange for their products. Please read their Return Policy for specific terms and conditions.

Books

All books are non-returnable.

Hardware

Only un-opened hardware may be returned! Unopened hardware that is returned will be subject to a 10% restocking fee. This includes scanners, cash drawers, light poles, receipt printers, label printers and POS keyboards. All hardware items must be returned in original packaging, unopened and in resalable condition.

Opened hardware items are non-returnable.